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Terms & Conditions

Shoebill Safaris is a fully accredited member of Association of Uganda Tour Operators (AUTO). We provide services in Uganda and on specific requests in neighboring countries Kenya, Rwanda, Tanzania and Democratic Republic of Congo.

Tour terms

All tour prices include full board accommodation, car hire, tour guide/ driver fees, park entrance fees, airport transfers, porterage of 2 small pieces of luggage per person maximum, launch cruise/ boat trips and gorilla and chimpanzee permits where appropriate.

Booking procedures

A non-refundable deposit of 40% of the total trip price will reserve a place for you on our tours. The balance of the fee should be paid either on arrival or 60 days prior to departure. All prices are quoted in US dollars, and must be paid in US dollars.

Upon receipt of the deposit, Shoebill’s Safaris will email or fax the receipt. Alternatives to bookings can be made through mutual agreements and will be assessed based on penalties imposed on us by our vendors (hotels, excursions, permits)

Cancellation policy

With written notice, more than 45 days prior to the first day of any of our tours, 75% of your deposit will be refunded. With 30-45 days notice, you will receive a 50% refund of the full cost of the tour. No refund can be made with less than 30 days notice. No partial refund can be given once a tour begins. We strongly recommend that you purchase trip cancellation insurance to protect your investment.

Shoebill Safaris reserves the right to cancel a tour if the required minimum number of participants has not been met or in the event of any adverse circumstances that are beyond Shoebill’s control. In the event of any cancellations, Shoebill’s will inform the client(s) and will ensure that an alternative date is offered. Full refund, minus bank fees will be made if the client cannot reschedule.

Uganda Today

All the tour vehicles of Shoebill Safaris are comprehensively insured here in Uganda.
All clients must obtain comprehensive travel insurance before they travel to Uganda from their home countries. This insurance should at least fully cover the following:

  • Trip cancellation and delay including flights
  • Baggage loss, delay and/or replacement
  • Medical care, emergency medical evacuation and repatriation of remains
  • Loss, damage or theft of personal property
  • Additional coverage if you choose to engage in activities that constitute a greater risk, such as mountaineering, white water rafting, animal tracking on foot etc.

In the unlikely event of theft or personal injury, any incidents must be reported immediately to the Company.

Travel Documents and Health Certificates

Every traveler should posses a current passport valid for at least 6 months from the date of departure, return airline ticket. It is every traveller’s responsibility to obtain the necessary passport and health certificates.

Complaints

Any complaint should be reported immediately to the guide or to the head office and the Company will do all it can to address the complaint. In case the problem is not solved to your satisfaction, please write a report and address it to the Tour Operations Manager at the head office in Kampala who will do his/her best to solve the problem. Complaints that are not reported while in Kampala or on holiday and made after 48 hours after will not be entertained. The Company regrets it cannot accept liability for any complaints not notified in accordance with this procedure.

Jurisdiction

Shoebill Safaris ltd is incorporated in the Republic of Uganda and it operates under the laws of Uganda. All contracts with clients or agents and matters arising out of such contracts will be governed by the laws of Uganda.

Transportation

Minibuses, station wagons, jeep cars and coaches will be provided according to the preferences and the number of clients or according to the route which is being taken. Our Vehicles are 4×4 and are managed by experienced drivers/guides who also have a strong command of English. Shoebill Safaris reserves the right to sub-contract services from other competent service provider should circumstances dictate.

This is adventure travel. Please note that the conditions in Africa may be different from those in developed countries. Clients are encouraged to ensure that they are in reasonably good health and that they bring any medications normally taken for the duration of your trip. You may do as much or as little hiking as you wish on our tours. We do our best to accommodate your needs! We travel occasionally on dirt roads. Uganda is located on the equator and the climate can be hot. Pack lightly, leave room for shopping for beautiful African crafts and don’t forget your camera and binoculars.